RELY ON LWS’S PROFESSIONAL SERVICES TO PERFORM WEBSITE MIGRATIONS, DATABASE MAINTENANCE AND OTHER IT SERVICES

As an authorized viaVerio partner we provide the most reliable web hosting services available. Verio is the global industry leader in providing world-class hosting and SaaS solutions to small and medium businesses. So whether it’s a website, e-commerce, Web 2.0 application, or a complex clustered server solution, our hosting services deliver robust performance and reliability that you can count on to support all of your hosting needs.

MAKE IT EASY ON YOURSELF. PICK OUR BRAINS.
Even though you do much of your business on the Internet, you don’t have an IT staff. Through our partnership with Verio we can provide the expertise and experience to manage your Web presence — and the depth of knowledge you need to meet your business goals.

Verio offers a system of managed support to help you focus on your business, not your Website.
»    Content updates — Our trained, experienced technicians can provide updated text, graphics, HTML coding, and database-driven content.

»    Programming/coding support — We can optimize performance for your Website and make code corrections and rewrite code, as needed.

»    Maintenance/housekeeping — There are many tasks to perform to keep your site up and running the way it’s supposed to. Zone file changes, new domain setup, addition of email accounts and permissions – even training and support are part of our professional services.

»    Monitoring and security services — Downtime events, backups, database monitoring, email and pager alerts are all part of what Verio offers. And we include compliance and security auditing too, to add to your peace of mind.

IT SERVICES INCLUDE:
»    Software installation
»    Reinstallation or upgrade of operating system
»    Creation of virtual hosts
»    Web server module support
»    Site migration

OUR IT TECHNICIANS CAN HELP YOU WITH A BROAD RANGE OF SITE MANAGEMENT APABILITIES:
»    Dedicated customer support — You can choose to have one of our Lead Technical Engineers or an Account Manager assigned to your account. We can also provide immediate attention to any emergency issues that arise.

»    Data migration — We’ll move your data and applications seamlessly from where they now reside to one of our state-of-the-art Tier-1 facilities.

»    Software patches and upgrades — We will implement new code releases, library updates, and software upgrades, at your request.

PROFESSIONAL MANAGED SUPPORT PRICING AND FEATURES

vps features	IT BASIC SUPPORT	IT ADVANCED SUPPORT
Website Content Updates
Content Updates and Graphic Placement	X	X
Programming/Coding Support
Warranty Code Support (Native Code)	X	X
Warranty Code Support (Third-Party Code)		X
Database Object & Optimization; Routine Database Maintenance		X
Database Performance Tuning	X	X
Reactive Database Failure Resolution		X
Performance Tuning (scripts)	X	X
Code Execution Monitoring; Third-Party Code Debugging & Support	X	X
Marketing Optimized Pages	X	X
Multimedia Code-level Debugging & Support		X
Software Patches and Upgrades
Software Patching, Database Patching, Module Patching (Updates or Upgrades)	X	X
Software Patches and Upgrades (Third Party)
Software Patching, Database Patching, Module Patching (Updates or Upgrades)		X
Maintenance Tasks
DNS or Zone File Changes; New Domain or Virtual Host Setup	X	X
Add Email Accounts; Permissions Configurations	X	X
Setup Users; Setup FTP/SSH Accounts; Training and Support	X	X
Setup/Configure Web Analyzer	X	X
Streaming Media Server Support		X
Monitoring Services
Monitoring Down Events; Email/Pager Alerts		X
Port & Network Device, Application Service, Database, Business Transaction Monitoring		X
Backup & Data Management		X
Centralized Managed Backup; Custom Backup Scheduling; Backup Integrity Verification		X
Dedicated Customer Service Support
Account Manager and Lead Technical Engineer Assigned to Account	X	X
Immediate Escalation of Emergency Issues	X	X
Security Services
Block Ports; Restrict IPs & Monitor	X	X
Security Auditing Services; HIPAA Compliancy Services		X
SPAM Optimization		X
Price Starts at (Price can increase depending on customer requirements)	$750 for up to 24 Units Per month	$1,750 for up to 56 Units Per month