FAQ's

FAQ's

Is there a Control Panel to manage my Signature account?

Yes. To access your Control Panel through the Web:
1.    Start your Web browser.
2.    Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
3.    Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
4.    Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.

  • The following features and functions appear on your start page:
  • Help, Sitemap, and Logout buttons in the upper-right corner.
  • At the top of the page, a drop-down list of selectable features including My Account, My Files, My Mail, My Users, My Website, and Quick
  • Start. Navigation tabs that change depending on the selection in the drop-down list.
  • A Things to do window that provides direct access to frequently-used functions for the selected feature.
  • A Summary window that provides information about your account.


Is there a limit to the number of users I can add to my account?
Each plan defines number of users that may be added to the account. Please refer to Compare Plans.

What kinds of tools are available for managing accounts?
Your Control Panel provides a comprehensive set of tools in five sections:

  • Quick Start provides access the main features used in each section of the Control Panel.
  • My Account provides access to the following:
  • Home page (Things to do in My Account and Summary)Profile
    • Password
    • Domain Blocking
    • My Files provides access to the following:
    • Home page (Things to do in My Files and Summary)
    • All Files
    • Shared Files
  • My Mail provides access to the following:
    • Home page (Things to do in My Mail and Summary)
    • Inbox
    • Compose
    • Address Book
    • Folders
    • Options
  • My Users provides the following:
    • Home (Things to do in My Users and Summary)
    • User List
    • Aliases
  • My Website provides access to the following:
    • Home (Things to do in My Website and Summary)
    • Web Access
    • Add-Ons
    • Backups

How do I get support for my Signature account?
To get support for your Signature account you can either email Support at: This email address is being protected from spambots. You need JavaScript enabled to view it. . Or call Support at: 1-781-551-3388.

Can I access my Signature account through Telnet, SSH, and/or FTP?
Yes. You can access your account using Telnet, SSH (Secure Shell), and FTP. See Getting Started for more information on how to connect using either Telnet, SSH, and FTP.

Is Web mail available for Signature accounts?
Yes. To access email using Web mail:
1.    Start your Web browser.
2.    Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
3.    Type your user ID and password in the appropriate text boxes. If your user ID/password combination does not work, an error message appears. Contact support.
4.    Click Login. If you are logging in for the first time, the Quick Start page appears.
If not, the page you have selected in the Set my Start Page to drop-down list appears.
5.    Click My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
6.    Click the Inbox tab. The Inbox window appears with a list of emails you have received. To view a message, click the subject of the message to be read.

What add-on products are available for Signature?
Optional products:

  • ShopSite E-commerce  (3 levels)
  • Disk Space in 25 MB increments
  • Data Transfer in 1 GB increments
  • Email users added in increments of 5; maximum 20 additional email accounts for each plan


Can I use my Signature account for commercial purposes?
Yes. Use your Signature account for whatever you need.

Can I use my own SSL certificate?
Yes, you can install your own SSL Certificate on your account.

Is there virus scanning available?
Yes,Virus scanning is available for your account. The virus scanning is performed by ClamAV. See the Virus Scanning Services of the Help Files for more information on how to enable virus scanning.

Is E-Commerce available for my Signature account?
Yes, Shopsite is available and can be added to your Signature account.